Customer support

Dedicated Client Support From Our In-house Team of eCommerce Shipping Experts

Dedicated client support from our in-house team of eCommerce shipping experts on the East and West Coasts.

Learn More About Our Client Support
Client Services at ShipNetwork
Customer support perks

Benefits of ShipNetwork's Client Support

Exclusively for ShipNetwork clients, Xparcel changes the game for online retailers by optimizing shipping speeds and dependable delivery without increasing costs. Here’s how:

U.S. Based Customer Service

With in-house representatives based on both the East and West Coasts, you can expect a quick response time from knowledgeable industry professionals. Our team is dedicated to ensuring your inquiries are handled promptly and efficiently so you can focus on what matters.  

In-House Warehouse Liaisons

Our warehouse and client services teams work closely to ensure prompt communication regarding inventory and shipments. This close collaboration ensures that any issues related to your inventory are resolved quickly, maintaining the smooth flow of your operations.

Dedicated Client Success Teams

Our partnership managers lead proactive communication with our clients to provide opportunities for increased efficiencies and cost savings. By focusing on client success, we aim to enhance your overall experience and support your business growth.
support features

Unique Customer Support Features

Our fulfillment services support team is committed to providing you with top-notch support for an exceptional fulfillment experience.

Claims Handling

We understand that dealing with lost or damaged packages can be stressful. To alleviate this burden, our team handles claims for Xparcel and UPS shipped orders on your behalf. Our dedicated claims team manages the entire process, ensuring timely resolutions and minimizing disruptions to your business. This service allows you to focus on your core operations while we take care of the logistics.

Freight Management

Efficient and economical freight forwarding is a cornerstone of our logistics solutions. ShipNetwork’s in-house freight team makes inventory transportation seamless, whether across the country or globally. We ensure your palletized shipments reach their destination efficient. This service allows you to focus on your core operations while we take care of the logistics.

Automatic Reships

At ShipNetwork, we prioritize your customers' satisfaction with proactive order reships. If a shipment shows no tracking movement within five business days, we offer a seamless reship process upon request. For clients who require a more automated approach, we can set up automatic reships as an additional service feature. This ensures your customers receive their orders without unnecessary delays, significantly enhancing their shopping experience and maintaining high levels of satisfaction. Our commitment to excellence means we take extra steps to monitor and address any potential issues, providing a reliable and efficient service for your business.

times of availability

Contacting ShipNetwork Client Support

You can reach the team via chat, email, phone, or by submitting a ticket in your client dashboard. The Client Success team is available to respond to inquiries Monday through Friday, 8:00 AM – 8:00 PM ET.

  • Chat: Quick responses to general business inquiries and status updates on fulfillment services, such as Advance Shipping Notice lookup or In-House Transfer progress. Available Monday through Friday, 9:00 AM – 5:00 PM ET.

  • Email & Phone: Reach our knowledgeable support team for in-depth assistance.

  • Client Dashboard Tickets: For inquiries requiring further investigation or the initiation of a fulfillment service request, such as a work order. Submitting a ticket is the preferred contact method and provides the fastest resolution time.

dedication

Our Commitment to Excellence

At ShipNetwork, we believe in building strong relationships, striving for excellence, and continuously evolving to meet the needs of our clients​​. Our core values reflect our commitment to providing superior service and innovative solutions to help your eCommerce business thrive:

  • We Honor Relationships: Count on us to keep you informed and supported every step of the way.

  • Commit to Excellence: We surpass industry standards to deliver exceptional service.

  • Partner Beyond Shipping: Every task we do upholds our esteemed reputation.

  • Evolve and Excel: We pioneer new solutions to stay ahead in the industry.

  • Share in Success: We cherish a culture of shared victories and collective growth.

fulfillment services

Comprehensive 3PL Services

Leverage our U.S.-based customer support and comprehensive 3PL services to enhance your eCommerce business. Our dedicated Client Success Team is here to ensure your success, providing timely and professional assistance tailored to your needs.

ShipNetwork offers a broad range of 3PL services designed to elevate your eCommerce operations:

Order Fulfillment Services:

Reliable and accurate fulfillment ensuring a seamless delivery experience​​.

eCommerce Returns Management:

Simplifies the returns process with care and precision​​.

Subscription Box Fulfillment:

Expert handling of subscription boxes to meet your specific needs​​.

Domestic and International Shipping:

Optimized shipping services via our exclusive shipping method.

Specialized Services:
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Including lot tracking, climate control, and project-based solutions for unique

SmartFreight:
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Efficient and economical freight forwarding solutions for global logistics​​.
What our clients say

ShipNetwork’s Happy Clients

Our clients love that ShipNetwork keeps shipping costs low, accelerates delivery times, and offers scalability. Read some of our client success stories.

"First, ShipNetwork provides a unique breadth of experience as well as a willingness to work with companies like ourselves that are scaling up. Their personalized service lets us know we will not be lost in the proverbial sauce."
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eCommerce Company
We began a search and quickly concluded that we needed a larger company with multiple fulfillment centers that we could grow into, rather than choose a company with one single, centrally located, fulfillment center.” - Craig Davis, CEO
Vet Organics
ShipNetwork can manage inventory, pick & pack orders, track shipments, handle returns, and receive merchandise with much greater efficiency than I ever could because those are their core competencies. - CEO
Apparel Company
We were able to grow our website sales this year significantly. We could have never done this if we didn't have a resource like you guys. This year so far is probably 10 times what we did last year. You guys have been awesome in helping grow our business.
- CEO
Natural Foods Company
The ShipNetwork SmartFill system gives us a great deal of control over our fulfillment. The fact that our orders are automatically uploaded and processed is a huge point for us, and the ability to access our order data with the system is unparalleled.  - Michael Leung, CEO, Sleepypod
SleepyPod

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