eCommerce Returns Management
ShipNetwork makes it easy to remain in control of your returns and know that your products are being handled in the best way possible.
Over 50 MILLION Packages in Shipping Power
.svg)
.svg)
.svg)
Returns Management
Returns are an unfortunate aspect of doing business in eCommerce, however, ShipNetwork simplifies returns with efficient eCommerce returns processing. Our staff is trained to handle returns as if they were their own, according to your specific instructions.
95% of online shoppers say a positive return experience drives loyalty (Narvar)
Ensure an exceptional customer experience with fast and easy return management services from ShipNetwork. Whether returns of your products are rare or often, having a reliable partner in place to handle returns when they do happen can make the difference between a return customer and a one-time purchase.
.avif)
Professional Returns Handling
Remain in control of your returns, with specified returns handling, including:
- Return to inventory, upon meeting specified quality control checks
- Discarding damaged items, as instructed
- Collecting returns and sending to specified location on set schedule
Depending on the needs of your business, our team can put together a plan for ecommerce return management that works for you. For more information, contact us to speak with a member of our fulfillment team.
Order Fulfillment Process: Step by Step
Deliver Inventory
For Receiving
The journey begins with scheduling a freight shipment to our warehouse, a process that can be easily coordinated with our in-house freight team. Once your shipment arrives, our warehouse receiving team conducts a double-blind count to ensure that the inventory received matches the inventory expected—guaranteeing the right product in the right quantity. After verification, your products are securely stored in our warehouse, ready for immediate picking, packing, and shipping to your customers.
.webp)
Processing and Picking
Your Online Order
When your customers place an online order, the order details are instantly routed to our fulfillment center through our SmartFill fulfillment management platform. This advanced system tells us exactly which items are included in the order, allowing us to quickly locate the products in our warehouse. When an order is picked for fulfillment, each item is scanned and visually inspected to ensure that the SKU and item description match the physical product, guaranteeing accuracy and quality every time.
-p-1080.webp)
Packing Items and
Quality Assurance
Our experienced ShipNetwork warehouse teams carefully pack each order using durable boxes, protective materials, and secure tape. Before sealing the package, the picked items undergo a final inspection to ensure accuracy. Once the package is sealed, the shipping label is attached, scanned, and your inventory levels are updated. Our 3-Point accuracy inspection system ensures industry-leading order accuracy. In the rare event of an error, we guarantee to correct it at no cost to you.
.webp)
Shipping with Our
Xparcel Ship Method
With Xparcel, we help you choose the shipping service that minimizes both transit time and shipping costs. Once the ideal service is selected, our carrier network, including partners like FirstMile, UPS, USPS, DHL, and more, picks up the package for delivery to your customer. You and your customers can easily track orders through our eCommerce shipping partners, ensuring transparency and peace of mind throughout the delivery process.
Streamlined Returns
Management
Even with 100% order accuracy and on-time delivery, some customers may still need to return products. Whether it's due to a change of mind or the item not meeting their expectations, ShipNetwork offers complete return management services. When appropriate, we also restock returned items back into your inventory, ensuring your operations continue smoothly without disruptions.
Request a Quote
Your eCommerce business has big potential– we know how to fulfill it. Talk to our team today.
77% of U.S. respondents stated that they would absolutely give repeat business to a retailer who resends lost or damaged items with fast shipping.
We guarantee to fulfill orders 100% accurately within 1 business day, every time. We always keep it flawless so your growth is endless.
.svg)
See What Our Clients Have to Say About Our 3PL Fulfillment Center Network and Team of Dedicated Fulfillment Professionals
.svg)
3PL Services FAQs
3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and expand their customer reach.
Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.
At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.
There comes a point in any business when fulfillment needs become too big to do in-house. There are only so many products your team can pack and ship without sacrificing time and resources that could be better spent on business growth. If you’re running out of space for your new products, struggling to keep up with packing and delivery, have seen a significant increase in shipping costs, are unable to compete with other eCommerce sellers, or need a better process for returns, it’s time to partner with an experienced eCommerce fulfillment provider.
Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.
Yes, ShipNetwork can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.
Our SmartFill fulfillment management platform integrates with all the major eCommerce shopping carts and marketplaces, including Amazon, eBay, Shopify, Walmart Marketplace, Magento, and more. We also offer integration for customized platforms via our API. Our ShipNetwork team of onboarding specialists can explain the integration process and how we ensure a smooth and seamless launch after connecting to SmartFill. Contact us to learn more.
We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customers. Our West Coast fulfillment centers include Anaheim, CA, Las Vegas, NV, and Reno, NV. Our East Coast fulfillment centers are located in Carlstadt, NJ, Olean, NY, Scranton, PA, and Atlanta, GA,. We also have a fulfillment center in Chicago, IL, to service the midwest, centers in Austin, TX, and Houston, TX for your south-central states, and Denver, CO, and Salt Lake City, UT, to reach your Rocky Mountain customers.
You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases. Learn more about streamlining your eCommerce shipping and how a fulfillment company can help you maximize your growth potential.