Loop
We plug into your stack, not the other way around. ShipNetwork connects to Loop through a direct API connection, so the returns experience you built for your customers stays exactly as you built it. Your policy, your windows, your branding.
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Why brands on Loop look for a 3PL
If you invested in a returns platform, you already decided that returns are part of the customer experience rather than an accounting problem. The software side of that gets solved. The warehouse side is usually what is still broken.
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Returns volume grows faster than revenue does
Return rates climb as you add sizes, colorways, and first time buyers who are guessing. Double the orders and you rarely double the returns, you more than double them. The team that could absorb returns on a Friday afternoon at $500K is doing nothing else by $5M.
A return is a retention moment, and most brands treat it like a cost center
The customer who sends something back is deciding whether to buy from you again. A refund that lands slowly, or an exchange that takes two weeks to ship because the unit is sitting in a bin, costs far more than the return shipping did. This is one of the few moments where doing the operational work well is directly a marketing outcome.
Returns processing is skilled labor, and almost everyone underestimates it
Someone has to open it, check it against what was ordered, judge whether it is sellable, decide what happens to it if it is not, and repackage it correctly. That is inspection, grading, and a disposition decision on every single unit, made consistently by people who know the product. It is slower and more judgment heavy than picking, and it is usually handed to whoever is free.
Every day a return sits unprocessed, it becomes dead inventory
A returned unit is worth full price until it is not. Sitting in a pile behind the packing station, it is invisible to your inventory count, unavailable to the next customer who wants it, and quietly aging toward markdown. Brands routinely reorder stock they already own and cannot see.
Nobody modeled the reverse logistics cost
Inbound freight, labor per unit, replacement packaging, restocking, and the storage the returned units occupy while they wait. None of it appears in the original unit economics, and by the time it is big enough to notice, it is a line item that has been growing for a year.
Process is Simple to Get Started
One partner across every channel you sell on
A brand with a returns problem usually has more than one place returns come from. There is the DTC store, often a marketplace or two, and eventually wholesale or retail through EDI, and each of those channels sets its own terms for what a return looks like and how long you have to deal with it.
ShipNetwork fulfills across those channels through direct API connections and pre-built partner integrations depending on the platform.
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How ShipNetwork supports Loop businesses
Returns processing built into the operation, not bolted onto it
Returns are a standard part of what your dedicated team does, with capacity planned alongside outbound volume. When return volume climbs after a promotion or in January, it is absorbed by the operation rather than by whoever on your team is free that week.
The returns experience reflects your brand, so we handle it like it does
Your returns process is a second impression, and it counts as much as the first one. The same team that packs your outbound orders handles what comes back, which is the whole point of a dedicated POD rather than a separate crew who has never seen your product.
Inspection, grading, and restocking decisions made by people who know your SKUs
Every returned unit is checked, assessed, and dispositioned against the rules you set for your product. Because the same dedicated team packs your outbound orders, they know what a sellable unit of yours looks like, which is the part that generic returns labor gets wrong.
Good stock goes back to sellable, not into a pile
Returned units that pass inspection are returned to sellable inventory as part of the standard process, so the unit is available to the next customer and visible in your counts instead of aging out of sight behind a packing station.
Exchanges and replacements ship from the same inventory
Whatever goes back out is fulfilled by the same team from the same stock, with 1-day fulfillment and 1-2 day ground delivery to 98% of the U.S., using proprietary shipping technology that routes each package on carrier performance, cost, speed, and destination in real time.
Returns processing built into the operation, not bolted onto it
Returns are a standard part of what your dedicated team does, with capacity planned alongside outbound volume. When return volume climbs after a promotion or in January, it is absorbed by the operation rather than by whoever on your team is free that week.
We become an extension of your brand
Returns handled with the same care as the original shipment
20+ years of operational experience
99.99%+ order accuracy
Real People. Real Support.
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Brands That Have Scaled with ShipNetwork
Still Have Questions?
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Yes. ShipNetwork connects to Loop through a direct API connection. Your returns platform stays in place and ShipNetwork handles the physical fulfillment and returns processing behind it, from receiving the unit through inspection and back into sellable inventory. Your dedicated team handles both directions.
No. Your policy, your return windows, and what your customer sees stay yours. ShipNetwork takes over the warehouse side: receiving the return, inspecting it, and getting sellable product back into stock. The experience your customer has with a return is one you designed, and it stays that way.
Your dedicated team does, the same people who pack your outbound orders. Because they handle your products every day, they know what a sellable unit looks like and how your specific items are supposed to be packed. Inspection and grading are judgment work, and judgment improves with familiarity.
It is handled according to the disposition rules you set for your products during onboarding. Those rules vary a lot by category, so they are agreed with your team rather than applied from a default template. Apparel, beauty, and CPG each need a different answer, and yours should reflect your margins.
Yes, and that is the point. The same dedicated team, the same inventory pool, and one set of reporting covering both directions, so returned stock becomes available to the next customer instead of living in a separate pile. Exchanges and replacements ship from that same stock.
Returned units that pass inspection go back into sellable inventory as part of the standard process, so what your systems show is what is actually available to sell rather than what was available before the last return wave. That is what keeps brands from reordering stock they already own.
Receiving, storage, inventory management, picking, packing, kitting, shipping, and returns processing, plus the labor and square footage all of it requires. Your team keeps the customer relationship and the brand decisions, and stops spending its afternoons on the units coming back.